Application Managed Support

Your partner of choice for IFS Applications, Consulting and Managed Support

Streamline your business

Discover the backbone of successful IFS deployment with our application managed support services. As a trusted Silver-level IFS channel partner, we place a premium on seamless operations for your business. Our comprehensive offerings prioritise proactive monitoring, troubleshooting, and ongoing optimisation of your IFS applications. With our dedicated team, experience reliability and responsiveness at every step of your IFS journey. 

Application managed support solutions

24/7 support

Covalent offers a diverse collection of pre-built products and customisable solutions for key wide range of key domains.

UK based dedicated Account Managers

An account manager based in Europe to streamline and manage your support process effectively.

Self – service portal  

Enable users to lodge tickets, track status, access help desk reports, and utilise analytics for enhanced efficiency.

Service level agreements  

Service Level Agreements (SLAs): Ensure consistent and accountable support.

Prompt Responsiveness Assured

We guarantee a response within 30 minutes for every request

On-Site Exploration

Experience tailored service during our visits to understand your business deeply.

1

Insightful User Interviews

Gain deep understanding of your operations through meticulous user interviews.

2

Robust SLAs

Rely on our steadfast Service Level Agreements (SLAs) for consistent support.

3

Structured Onboarding

Begin your journey with a dedicated support manager for seamless integration.

4

Efficient Self-Service Portal

Access resources and training easily through our intuitive self-service portal.

5

Streamlined Support Launch

Ensure a smooth transition as we launch support services together

6

Covalent Care

  • Long-term support with dedicated resources for stable IFS operations
  • Dedicated Commitment: Tailored support for sustained partnership and continuous improvement.
  • Predictable Retainer Model: Fixed costs for peace of mind with priority response times
  • Ideal For: Businesses needing reliable, ongoing support for IFS applications

Covalent Flex

  • Long-term support with dedicated resources for stable IFS operations
  • Dedicated Commitment: Tailored support for sustained partnership and continuous improvement.
  • Predictable Retainer Model: Fixed costs for peace of mind with priority response times
  • Ideal For: Businesses needing reliable, ongoing support for IFS applications

Ready to get started?

Covalent offers a diverse collection of pre-built products and customisable solutions for key wide range of key domains.

Speak to an expert